Responsible Gaming at Kirgo
At Kirgo, accessible at casinokirgo.co.uk, we are dedicated to providing a safe, fair, and enjoyable gaming environment for all our customers. We recognise that gambling should always be a form of entertainment, and we take our responsibility seriously to help you maintain control and play within your limits. Our commitment aligns fully with the United Kingdom Gambling Commission’s (UKGC) regulations and guidelines to promote responsible gambling.
Our Responsible Gambling Tools
To support you in managing your gambling activity, Kirgo offers a comprehensive range of responsible gaming features, which you can access and adjust at any time through your account dashboard:
- Deposit Limits: Set daily, weekly, or monthly caps on the amount you can deposit to help control your spending.
- Wager and Loss Limits: Define maximum stakes or losses to ensure your betting remains within your budget.
- Session Time Limits: Choose how long you want to play before being automatically logged out, helping you avoid excessive gaming.
- Reality Checks: Receive periodic reminders about the time spent playing and your current balance to stay mindful of your activity.
- Self-Exclusion: Temporarily block your access for a period ranging from 24 hours up to six months or longer if required.
- Permanent Account Closure: If you decide to stop gambling permanently, you can request to close your account at any time.
Recognising Problem Gambling
Gambling should always remain a controlled and enjoyable pastime. It is important to be aware of the signs that may indicate your gambling is becoming problematic. Ask yourself the following questions:
- Do you gamble to recover losses or to make money?
- Have you borrowed money or used funds intended for essentials to gamble?
- Are you spending more time or money than you originally planned?
- Have gambling habits affected your personal relationships, work, or responsibilities?
- Do you feel restless or irritable when you cannot gamble?
- Are your thoughts frequently preoccupied with gambling?
If you answered “yes” to any of these, it may be time to seek help or reconsider your gambling behaviour.
Tips for Healthy Gambling
To keep your gambling experience positive and under control, consider the following practical advice:
- Decide in advance how much money and time you can afford to spend—and stick to these limits.
- View gambling as entertainment, not a way to make money.
- Never chase losses or gamble with money you cannot afford to lose.
- Do not borrow money to gamble.
- Take regular breaks and avoid long continuous sessions.
- Avoid gambling when feeling stressed, upset, or under the influence of alcohol or drugs.
- Balance gambling with other hobbies and social activities.
- Only use disposable income for gambling, never money intended for essentials such as rent, bills, or food.
Self-Assessment and Support
Kirgo encourages all players to regularly evaluate their gambling habits. You can take our anonymous self-assessment quiz to better understand your behaviour. If you feel you need assistance, our dedicated Responsible Gambling Team is available 24/7 at [email protected] or via Live Chat on our website for confidential support.
Account Restrictions and Exclusion Procedures
Should you wish to control or pause your gambling, Kirgo offers the following options:
- Temporary Self-Exclusion: Lock your account for a period between 24 hours and six months. During this time, you will not be able to access your account or place bets.
- Permanent Account Closure: Request permanent closure by contacting our support team. Please ensure you withdraw any remaining balance before initiating this process.
- Reactivation Requests: Accounts closed for reasons other than problem gambling may be considered for reopening upon review. However, Kirgo reserves the right to refuse reactivation to safeguard your well-being.
Protecting Minors and Vulnerable Groups
Kirgo strictly prohibits anyone under the age of 18 from registering or gambling on our platform. We employ robust age verification procedures in compliance with UK law to prevent underage gambling. To help protect young people and vulnerable individuals, we recommend:
- Using parental control or filtering software such as Net Nanny or Qustodio to restrict access to gambling sites.
- Keeping your login credentials confidential and never sharing them.
- Logging out and locking your device when not in use to prevent unauthorised access.
- Not saving passwords on shared or public devices.
For further guidance on online safety for children, please visit the Better Internet for Kids website.
External Support Organisations
If you or someone you care about is experiencing difficulties with gambling, professional help is available. We encourage you to reach out to the following UK-based organisations:
- BeGambleAware – Offers advice, support, and treatment options.
- Gamblers Anonymous UK – Provides peer support and recovery programmes.
- GambleAware – Provides education and funding for treatment services.
- Gam-Anon – Support for families and friends affected by gambling.
- BetBlocker – Free software to block access to gambling sites across devices.
Legal Compliance and Your Rights
Kirgo operates under the strict regulatory framework of the United Kingdom Gambling Commission (UKGC), ensuring all our practices meet the highest standards for player protection and responsible gambling. We comply fully with the UK Gambling Act 2005 and subsequent amendments, including the Gambling (Licensing and Advertising) Act 2014.
You have the right to access, correct, or restrict your personal data in accordance with the UK General Data Protection Regulation (UK GDPR). For more information on how we use your data, please refer to our Privacy Policy.
Contact Us
If you have any questions or concerns about responsible gambling or need assistance, please do not hesitate to contact our Responsible Gambling Team at [email protected] or via our 24/7 Live Chat support.
Remember: Gambling should always be fun. Please play responsibly, know your limits, and seek help if you need it.