Terms and Conditions
Last Updated: 28 June 2025
1. Introduction
1.1. These Terms and Conditions (“T&Cs”) govern your use of the website casinokirgo.co.uk (“the Website”, “Kirgo”, “we”, “us”, “our”) and all related services provided by Kirgo.
1.2. By registering an account, depositing funds, or using any services on the Website, you confirm that you have read, understood, and agreed to be legally bound by these T&Cs, our Privacy Policy, and Responsible Gambling Policy.
1.3. If you do not agree with any part of these Terms, you must not use the Website or its services.
2. Definitions
- Player/User/You: Any individual who registers or uses the Website.
- Account: The personal profile created by a Player to access Kirgo’s services.
- Games: All casino games, live dealer games, and other gambling products available on the Website.
- Operator: Kirgo’s operating company licensed and regulated under the UK Gambling Commission.
- Bonus: Any promotional offer including but not limited to free spins, bonus funds, or other rewards.
3. Eligibility and Legal Compliance
3.1. You must be at least 18 years old or the legal gambling age in your jurisdiction, whichever is higher, to register and play.
3.2. It is your responsibility to ensure that online gambling is legal in your place of residence and that you comply with all applicable laws.
3.3. Employees, contractors, and close relatives of the Operator or its affiliates are prohibited from creating accounts or participating.
4. Account Registration and Security
4.1. Only one Account per individual, household, device, or IP address is permitted.
4.2. You must provide accurate, complete, and up-to-date information during registration and maintain this throughout your use of the Website.
4.3. You are responsible for safeguarding your login credentials and must not share your Account details with others.
4.4. Kirgo may request identity verification documents at any time, including but not limited to passport, driver’s licence, utility bills, or bank statements, to comply with UK Gambling Commission regulations and anti-money laundering laws.
4.5. Providing false or misleading information may result in Account suspension, closure, and forfeiture of winnings.
5. Deposits and Withdrawals
5.1. Deposits must be made using payment methods registered in your name.
5.2. Kirgo does not charge fees on deposits; however, your payment provider may impose charges.
5.3. Deposit and withdrawal limits apply and are detailed in the Banking section of the Website.
5.4. Withdrawals will be processed using the same method as the deposit where possible and may be subject to verification checks.
5.5. Kirgo reserves the right to delay or refuse withdrawals if it suspects fraud, money laundering, or breaches of these T&Cs.
5.6. You may request account closure and withdrawal of any remaining balance by contacting Customer Support.
6. Account Management and Inactivity
6.1. You are responsible for all activity on your Account.
6.2. Keep your personal details updated to ensure smooth communication and compliance.
6.3. Accounts inactive for six (6) consecutive months may be marked dormant and subject to a monthly administrative fee, which will be notified in advance.
6.4. Accounts with zero balance and extended inactivity may be closed.
6.5. Dormant accounts can be reactivated by contacting Customer Support and completing any required verification.
7. Responsible Gambling
7.1. Kirgo is committed to promoting responsible gambling and complies fully with the UK Gambling Commission’s Licence Conditions and Codes of Practice.
7.2. Tools available include deposit limits, loss limits, session time limits, and self-exclusion options.
7.3. If you feel gambling is becoming a problem, please use these tools or contact our support team for assistance.
7.4. For additional help, visit UK Gambling Commission or BeGambleAware.
8. Prohibited Conduct
8.1. The following activities are strictly prohibited:
- Fraud, deception, or collusion
- Use of bots, scripts, or automated software
- Game manipulation or cheating
- Creating multiple accounts
- Using VPNs, proxies, or other methods to bypass regional restrictions
- Sharing your Account or allowing others to play on your behalf
8.2. Kirgo reserves the right to suspend, close Accounts, and withhold winnings if prohibited conduct is suspected or detected.
9. Bonuses and Promotions
9.1. All bonuses and promotions are subject to specific terms, including wagering requirements, expiry dates, and eligible games, detailed on the Promotions page.
9.2. Abuse of bonuses, such as multi-accounting or collusion, will result in bonus cancellation and possible Account closure.
9.3. Kirgo reserves the right to amend or withdraw any promotion at its discretion.
10. Fair Play and Game Integrity
10.1. All games on Kirgo use certified Random Number Generators (RNGs) to ensure fairness and comply with UK regulatory standards.
10.2. Kirgo may void bets or winnings if technical malfunctions, errors, or breaches of these T&Cs occur.
11. Liability
11.1. Kirgo is not liable for any losses arising from interruptions, technical failures, or delays beyond its control.
11.2. You acknowledge the risks of online gambling and agree that Kirgo’s total liability will not exceed the amount of your last deposit.
11.3. Kirgo is not responsible for content or security of external websites linked from the Website.
12. Privacy and Data Protection
12.1. Your personal data is handled in accordance with our Privacy Policy and applicable UK data protection laws.
12.2. Kirgo employs industry-standard security measures to protect your information.
13. Intellectual Property
13.1. All content, trademarks, logos, and materials on the Website are owned or licensed by Kirgo.
13.2. You may not reproduce, distribute, or modify any content without Kirgo’s prior written consent.
14. Complaints and Dispute Resolution
14.1. If you have a complaint, please contact Customer Support promptly.
14.2. Kirgo will investigate and aim to resolve disputes fairly and efficiently.
14.3. If unresolved, you may escalate the matter to an independent Alternative Dispute Resolution (ADR) body or the UK Gambling Commission.
14.4. All complaints must be submitted in writing.
15. Changes to These Terms
15.1. Kirgo reserves the right to update or amend these T&Cs at any time.
15.2. Significant changes will be notified to you via email or Website announcements.
15.3. Continued use of the Website after changes constitutes acceptance of the updated Terms.
15.4. It is your responsibility to review these Terms regularly.
16. Contact Information
For questions or support regarding these Terms, please contact us at:
- Email: [email protected]
- Live Chat: Available on the Website
By registering and playing at Kirgo, you confirm that you have read, understood, and agree to these Terms and Conditions in full.